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NEED HELP? If you're looking for support with Simple Portal, look no further than the Support Board!

Author Topic: Manual installation steps needed  (Read 2169 times)

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Offline Raji

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  • SMF Version: 2.0.1
  • SP Version: 2.3.4
Manual installation steps needed
« on: December 22, 2012, 10:50:44 am »
Hello there,

Yesturday I have upgraded smf but today I got Database and forum's version difference error so as per suggestion I have installed LARGE UPGRADE but before that uninstalled all modules.
After successful upgrade I have re-installed all modules but as I clicked to install Simple Portal it ask me to enter information of FTP USER ID and password.
As I clicked on proceed it generated 500 internal server error.
My hosting company said that SP require writable permission while its not allowed from hosting company. so they advice me to do this installation manually.
Here is the reply of my hosting company.
Please accept our apologies for the delay. First of all, please note that we do not provide support with the installation of 3rd party software as well as do not provide support with the tracing/debugging/coding/analyzing of 3rd part scripts/software.
However, we have checked the issue you have encountered more closely. Its main reason is that the installation of your 3rd party software requires that some folder should has a writable permissions. But the server your account is hosted on does not allow to execute scripts from folders which do not have 755 permissions and the scripts which do not have 644 permissions. It depends on the global sever configuration and this can not be changed at all.
We recommend you to contact the developers of your 3rd party scripts/software and consult with them whether you are able to install your scripts manually e.g. by copying them to the related folders, etc.
We hope this information will be useful for you.

please advice how to do that.

Looking forward
« Last Edit: December 22, 2012, 11:00:41 am by Raji »

Offline Raji

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    • Baaskani Diwwan
  • SMF Version: 2.0.1
  • SP Version: 2.3.4
Re: Manual installation steps needed
« Reply #1 on: December 22, 2012, 09:46:02 pm »