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Author Topic: No emails from the forum at all  (Read 22967 times)

0 Members and 1 Guest are viewing this topic.

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #20 on: March 17, 2016, 04:09:02 PM »

I manually accepted your freind's registry.
Our mail server configuration has been reconfigured and manually tested to work.
However the email may be flagged as spam in error therefore I suggest checking filtered emails.

Regards.

Offline lurkalot

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Re: No emails from the forum at all
« Reply #21 on: March 17, 2016, 05:14:48 PM »

I manually accepted your freind's registry.
Our mail server configuration has been reconfigured and manually tested to work.
However the email may be flagged as spam in error therefore I suggest checking filtered emails.

Regards.

Thanks, I'll let him know that his account is now active. 

Keep up the good work guys.  ;)

Offline gmc

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Re: No emails from the forum at all
« Reply #22 on: March 17, 2016, 06:11:56 PM »
Thank you for manually activating...
Went back and checked spam again - didn't see anything there... I'll try some notifications and see how those work.

Greg
Greg
Simple Portal in use at www.skymasters.org
greggallery.gmcdesign.com

Offline ♦ Ninja ZX-10RR ♦

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Re: No emails from the forum at all
« Reply #23 on: March 17, 2016, 06:17:21 PM »
Sent you a PM, hope you do get an email about it. Sorry to bother as well.

Regards
Have you tried SimplePortal Documentation before asking? ;)
F.A.Q.  English Support  |  Blocks Support
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No PMs for support unless it's a paid request. Thank you! :)
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Offline gmc

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Re: No emails from the forum at all
« Reply #24 on: March 17, 2016, 11:55:24 PM »
Received the PM here - but no email...
Checked junk as well.
Greg
Greg
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Offline ♦ Ninja ZX-10RR ♦

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Re: No emails from the forum at all
« Reply #25 on: March 17, 2016, 11:59:34 PM »
I did get it though, because of another PM I received, and also got the email notification on this topic... Chen?
Have you tried SimplePortal Documentation before asking? ;)
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Offline gmc

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Re: No emails from the forum at all
« Reply #26 on: March 18, 2016, 07:17:29 AM »
When I was trying to get the activation emails - I tried multiple emails...
My own domain with its own SMTP server (what it is set to now)
@att.net address
Neither received anything.

I could try changing again - but from reading above - that will require me to activate again to show the new address is valid - which will just lock me out.

I get emails from multiple other forums with no issue..

Confused???
Greg
Greg
Simple Portal in use at www.skymasters.org
greggallery.gmcdesign.com

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #27 on: March 18, 2016, 12:14:24 PM »
gmc,

Sender Dependent Outgoing IP Address has now been configured and enabled which previously was the only flag showing on our email setup.
Apparently the previous setup does not work for everyone therefore we will try this setup?!

Subscribe to this thread and check emails again.
Double check your email address here to ensure it was entered correctly.
Please let me know if it is sending you the notifications.

Regards.

Offline ♦ Ninja ZX-10RR ♦

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Re: No emails from the forum at all
« Reply #28 on: March 18, 2016, 12:15:15 PM »
Mine still worked, just for the record.
Have you tried SimplePortal Documentation before asking? ;)
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Offline lurkalot

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Re: No emails from the forum at all
« Reply #29 on: March 18, 2016, 02:23:42 PM »
Thank you for manually activating...
Went back and checked spam again - didn't see anything there... I'll try some notifications and see how those work.

Greg

Greg, good to see you got back in at last.  ;)

I'm off now, back to the dark side.  >:-D

Offline gmc

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Re: No emails from the forum at all
« Reply #30 on: March 18, 2016, 05:04:57 PM »
gmc,

Sender Dependent Outgoing IP Address has now been configured and enabled which previously was the only flag showing on our email setup.
Apparently the previous setup does not work for everyone therefore we will try this setup?!

Subscribe to this thread and check emails again.
Double check your email address here to ensure it was entered correctly.
Please let me know if it is sending you the notifications.

Regards.

I subscribed... we'll see what happens with the next post...
Thanks!
Greg
Greg
Simple Portal in use at www.skymasters.org
greggallery.gmcdesign.com

Offline ♦ Ninja ZX-10RR ♦

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Re: No emails from the forum at all
« Reply #31 on: March 18, 2016, 05:27:00 PM »
*test post*
Have you tried SimplePortal Documentation before asking? ;)
F.A.Q.  English Support  |  Blocks Support
Fancy Feature idea ?!  |  Blocks Requests
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No PMs for support unless it's a paid request. Thank you! :)
#OpIsis

Offline gmc

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Re: No emails from the forum at all
« Reply #32 on: March 18, 2016, 08:26:17 PM »
and still no email... :(

I verified the email address is correct in my profile.  And checked both Inbox and Junk folders...
Haven't had a problem with any other SMF forum..
Greg
Simple Portal in use at www.skymasters.org
greggallery.gmcdesign.com

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #33 on: March 18, 2016, 08:57:18 PM »

It appears you are using your own host's email.
There are other factors that can cause emails to be rejected which I will look into.
ie. https://support.microsoft.com/en-us/kb/300171


Offline gmc

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Re: No emails from the forum at all
« Reply #34 on: March 19, 2016, 09:35:07 AM »
I queried my ISP about email from your domain... and they are rejecting it as spam - indicating your email server is misconfigured - specifically missing 'reverse DNS' entry... They have whitelisted you for 2 months to allow time to correct.

You should have been receiving a rejection "554 Refused. You have no reverse DNS entry." in response to the emails.

While I can disable this checking - it will increase my receipt of spam... Can we get this fixed on the simpleportal.net side?   (They say many others will be rejecting your emails as well - so fixing on your end would help others too it seems...)

Here is their reply: (I masked email, ip and domain info - can provide via PM if needed.)

(I have found my host over the years (10+) to be very reasonable and accommodating - unlike many others... Their support has also been excellent... something I don't say or see often being in the IT industry.)
Quote
Hello,

Messages from simpleportal.net are rejected by one of the anti-spam systems on our servers. It is called Spamdyke. This tool performs DNS checks on the addresses of all machines that try to relay email to our servers, and if their IP address does not resolve back to a hostname, the message is rejected. You can find more information about Spamdyke at http://xxxxxxxxxx.com/faq/10/380.

Here is the log entry for one of the messages:

    Mar 18 20:30:30 serverxxx spamdyke[24034]: DENIED_RDNS_MISSING from: info@simpleportal.net to: xxxx@xxxxxxxx.com origin_ip: xx.xxx.xx.xx origin_rdns: (unknown) auth: (unknown) encryption: (none) reason: (empty)

We would recommend that you let the sender know that their email server is not properly configured. The administrators of this mail server should fix the DNS configuration, otherwise they will get rejections from many other servers as well.

Basically, all legitimate mail servers have properly configured reverse DNS records. Most spam hosts, on the other hand, do not. This is why we reject emails coming from such hosts, in an attempt to reduce the amount of spam delivered to the mailboxes of our customers.

We whitelisted xx.xxx.xxx.xx (simpleportal.net IP address) for two months so no messages from it will be rejected by Spamdyke during this period.

If you want to disable this filter, you can do this on the Mail Manager page in the Control Panel of your hosting account at https://xx.xxxxxx.com. There, just click on the "Edit global mail settings" link; the button to disable the filter is on the next page.

Please note that disabling Spamdyke will increase the amount of spam you receive.

Best regards,
Support
Greg
Simple Portal in use at www.skymasters.org
greggallery.gmcdesign.com

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #35 on: March 19, 2016, 09:48:55 AM »

Yes our rdns is currently not configured properly which causes some hosts to reject emails.
I am already in the process of fixing the issue.
Thank you for the report.

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #36 on: March 25, 2016, 11:33:12 AM »

The reverse DNS configuration for Simple Portal should be fixed now.
A query of our unique IP results in the corresponding mail server (noreply@simpleportal.net).
 

Offline ♦ Ninja ZX-10RR ♦

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Re: No emails from the forum at all
« Reply #37 on: March 25, 2016, 11:34:41 AM »
Thanks!
Have you tried SimplePortal Documentation before asking? ;)
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#OpIsis

Offline Chen Zhen

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Re: No emails from the forum at all
« Reply #38 on: March 25, 2016, 11:38:24 AM »

It works when I do the query in our shell (locally) but it might take time to propogate therefore it may not work on the net until a few hours transpire.