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Author Topic: Shoutbox does not load shouts in SMF 2.0.12  (Read 58087 times)

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Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #20 on: September 28, 2016, 06:52:11 PM »
I chose to "cat data_c304fca73aa82b36cce172d762edd34b-SMF-shoutbox_shouts-1.php" instead.
The problem is that pasting it I'm cannot be sure what SMF did to the characters, I cannot trust that output to investigate if the variable is properly serialized or not.
I'll check anyway and maybe I'm lucky, but phantomm's zip is much more reliable in that respect. ;)

I see. It just looked like the human-readable text of a block of php code to my untrained eye. Sorry about that.
"mods" fan (SMF 2.0.15) with 140+ mods (Full List is at http://forum.drugs-and-users.org/index.php/topic,3301)

Offline ♦ Ninja ZX-10RR ♦

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #21 on: September 28, 2016, 09:34:57 PM »
Deleted the other thread as requested, you can continue here with info and stuff.
Have you tried SimplePortal Documentation before asking? ;)
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Offline emanuele

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #22 on: September 29, 2016, 07:54:44 AM »
Just to be sure it was read:
Would you mind check the XML response when the shoutbox is refreshed? (I mean with the browser's developer tool.)

Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #23 on: September 29, 2016, 11:13:26 AM »
I wonder why it's only 2 of us that have reported this ?

Could it be our unique configuration of mods ?

Have you tried to recreate it on one of your test systems ?
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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #24 on: September 29, 2016, 03:40:31 PM »
Please reply to emanuele's question, the poor guy asked it twice already, don't make him mad ;D (jk)

Would you mind check the XML response when the shoutbox is refreshed? (I mean with the browser's developer tool.)
Have you tried SimplePortal Documentation before asking? ;)
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Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #25 on: September 29, 2016, 08:33:37 PM »
I'm not sure how to do this ?

Do you want us to view the returned page's source HTML and if so, what do I look for ?

Forgive me but I am relatively new to all this.
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Offline phantomm

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #26 on: September 30, 2016, 12:23:27 AM »
@Emanuele I'll do it today after work, somehow I didn't noticed first message

Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #27 on: September 30, 2016, 02:08:08 AM »
if anyone can tell me how to do this, then i'd be grateful. i can access the Dev tools in Chrome but need specific instructions.

What am i looking for ? or is it going to take too long to step me through ?

i've Google searched on "XML response" but i still can't figure out what emmanual wants to know other than "some return code" from when the shouts cache file (that is the result of serialization?) isn't processed correctly.
« Last Edit: September 30, 2016, 03:07:20 AM by aegersz »
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Offline FLHS

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #28 on: September 30, 2016, 02:55:29 AM »
I wonder why it's only 2 of us that have reported this ?

I've the same issue on my test- and my livesystem.
So I follow this thread very closely.

And also with me it's a cache issue.
If I switch off caching (APC installed), everything runs fine.

Jens

Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #29 on: September 30, 2016, 03:03:05 AM »
* another symptom:

i tried again by deleting all the shouts via "prune" and it works perfectly well UNTIL the window fills up and that alone triggers the problem, too.

is that an issue with scrolling, (also?) perhaps ?

Hey, I saw this:

Seems to be a bug with the new serialise method and the length. as mentioned by somebody on the SMF site about 2.0.12. see http://www.simplemachines.org/community/index.php?topic=548902.msg3893084#msg3893084

it may be SMF's problem so keep an eye on the SMF Support Board too before you start getting frustrated.

i added a post to the above SMF thread so they can see that it's affecting SimplePortal, also.
« Last Edit: September 30, 2016, 03:41:10 AM by aegersz »
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Offline phantomm

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #30 on: September 30, 2016, 12:56:56 PM »
every time XML response is:
Code: [Select]
<smf>
<shoutbox>
1
</shoutbox>
<updated>
0
</updated>
</smf>

it's with and without cache


/edit:

this tip from vbgamer45 seems to fix it for me:
http://www.simplemachines.org/community/index.php?topic=548944.msg3893213#msg3893213

but would it be permanent fix for issue?
« Last Edit: September 30, 2016, 01:42:50 PM by phantomm »

Offline Sages

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #31 on: September 30, 2016, 02:12:09 PM »
Dear phantomm,

Where this piece of code is?
Since i am experiencing the same bug on my forum, i would like to test it.

Thank You

Offline phantomm

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #32 on: September 30, 2016, 02:40:33 PM »
Subs.php

Offline Sages

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #33 on: September 30, 2016, 03:20:34 PM »
I can confirm it works for me as well... But i would say it's only a workaround..

Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #34 on: September 30, 2016, 06:37:25 PM »
the fix does NOT work for me at all as i made a change to Subs.php, as requested but the page reload loses the data again.

i double checked Subs.php and i have definitely commented out the length test.
« Last Edit: September 30, 2016, 06:49:03 PM by aegersz »
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Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #35 on: October 01, 2016, 02:17:42 AM »
I also tried it on my QAT (Quality Assurance) system which only has a few critical mods like Simple Portal, made the change to Subs.php and that worked but only until i refreshed the database only and then it failed.

So perhaps it's another mod that's causing this somehow ?

If there is anything that you want me to do to debug this (trace ? the XML response (stop me through)) then i will I would be very happy to oblige - this is the only thing stopping me from moving to 2.0.12 and it's really bugging me.

I know that i can just turn off the SP Shoutbox cache but i'm keen to understand exactly why this doesn't work for just me ... however, i don't want you to waste too much of your unpaid your time on me either so if you think i should just turn off the cache then i will do do so.

Sorry to be such a headache !
« Last Edit: October 01, 2016, 02:32:32 AM by aegersz »
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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #36 on: October 01, 2016, 11:50:06 AM »
Don't worry aegersz, you're not an headache, you're giving us useful information that may help emanuele to figure out what goes wrong :) If you were an headache, we'd have let you know :P
I am not good enough to figure out what the problem is, so I can just hope emanuele will.
Have you tried SimplePortal Documentation before asking? ;)
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Offline aegersz

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #37 on: October 01, 2016, 05:21:52 PM »
thanks. i now don't think that he has to as Arantor from SMF said this:

Quote
if you have no compatible accelerator, it will fall back to the file cache. Which is where the problem is due to the serialise routine used by the cache and specifically the (new) unserialise routine deciding that there's too much data and just dropping it.

the interesting this is sometimes it works after you make a change like taking off a Shoutbox mod or refreshing the files and database (test system) then fails again. I am now convinced that it's not a Simple Portal problem so we should wait for SMF Support.
« Last Edit: October 01, 2016, 05:26:28 PM by aegersz »
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Offline Chen Zhen

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #38 on: October 02, 2016, 12:43:54 AM »
It's a glitch in my "Extra Shoutbox Permissions/Options" SP plugin.

I will fix the issue and post a newer version.
In the mean time just disable the cache on the shoutbox as you described.

Regards.
« Last Edit: October 02, 2016, 12:51:48 AM by Chen Zhen »

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Re: Shoutbox does not load shouts in SMF 2.0.12
« Reply #39 on: October 02, 2016, 03:56:29 AM »
I don't have this mod installed on my forum (extra sb permissions) and still have this issue