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Occasional Chat/Shout box Issue

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OpoWolfie:
Hi Folks
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SMF 2.0.15     SimplePortal 2.3.7
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The issue:
Chat/Shout Box occasionally won't update after enter/clicking on Shout,
the working circle arrow appears, runs for a while, then stops, block does not update,
further chat/shouts won't take either until cache flush/fresh browser start,
has appeared the last few months,
only with 2 users AFAIK,
in my case, it happens after trying to include a hyperlink, plain text - no problems.

Cpanel under SMF reveals we have chat & Packages/shoutBox folders.
chat error log file slice attached (these lines appear in a a rolling repeat)
There are 2 other error_log files in our file system but they seem to be unrelated.

Any advice/suggestions appreciated,
many thanks & cheers

OpoWolfie:
Update
We now have 4 members with chat/shout issues.
2 of us are local, one is UK, the other Canada.
2 of us run XP, one a mix of later WIn OS + Linux, & I think the other is a Linux user.

Interesting that my basic localhost version of SMF does not exhibit any similar issues.
So perhaps it is something to do with our web host setup?

No responses as yet, not even a suggestion.
Cheers

♦ Ninja ZX-10RR ♦:
Hello, have you seen these?
https://simpleportal.net/index.php?topic=14150.0
https://simpleportal.net/index.php?topic=13865.0
https://simpleportal.net/index.php?topic=10356.0

Regards

Chen Zhen:

Ensure the auto refresh seconds setting is set to approx. 10

Chen Zhen:

I looked at your error file which seems to be concerning Ajax Chat.
3rd party chat/shout boxes are not related to Simple Portal.
Whomever is currently supporting that chat box is the one that can provide support for it.

You have the option of using Simple Portal's built in shoutbox that we do support.

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