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Author Topic: Problem uninstalling SimplePortal 2.3.2  (Read 4037 times)

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Offline gheko

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Problem uninstalling SimplePortal 2.3.2
« on: November 05, 2010, 09:08:24 AM »
I trie to uninstall simple portal 232 to install 233 and i get this error: Most likely causes:
•The website is under maintenance.
•The website has a programming error.
Mi forum is down because of simple portal, why?
Exist anotherway to update sp?
« Last Edit: November 05, 2010, 09:24:01 AM by AngelinaBelle »
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Offline Nathaniel

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Re: Re: SP and SMF RC4 compatible?
« Reply #1 on: November 05, 2010, 09:10:37 AM »
Split from the other topic.

What is your exact error? You haven't posted an error message...
SMF Friend (Former Support Specialist) | SimplePortal DeveloperMy SMF Mods | SimplePortal"Quis custodiet ipsos custodes?" - Who will Guard the Guards?Please don't send me ANY support related PMs. I will just delete them.

Offline gheko

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Re: Re: SP and SMF RC4 compatible?
« Reply #2 on: November 05, 2010, 09:12:09 AM »
I tried to uninstall an mi forum crashed.

Error in Package Installation
At least one error was encountered during a test installation of this package. It is strongly recommended that you do not continue with installation unless you know what you are doing, and have made a backup very recently. This error may be caused by a conflict between the package you're trying to install and another package you have already installed, an error in the package, a package which requires another package that you don't have installed yet, or a package designed for another version of SMF.

This is the error when i tri to uninstall sp.
« Last Edit: November 05, 2010, 09:16:11 AM by gheko »
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Offline Nathaniel

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Re: Re: SP and SMF RC4 compatible?
« Reply #3 on: November 05, 2010, 09:16:01 AM »
What exactly do you mean by 'forum crashed'? What error messages do you get when you try to use your forum.
SMF Friend (Former Support Specialist) | SimplePortal DeveloperMy SMF Mods | SimplePortal"Quis custodiet ipsos custodes?" - Who will Guard the Guards?Please don't send me ANY support related PMs. I will just delete them.

Offline gheko

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Re: Re: SP and SMF RC4 compatible?
« Reply #4 on: November 05, 2010, 09:17:09 AM »
The website cannot display the page
 HTTP 500 
   Most likely causes:
•The website is under maintenance.
•The website has a programming error.
 
   What you can try:
     Refresh the page.
 
     Go back to the previous page.
 
     More information
 
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Offline AngelinaBelle

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Re: SP and SMF RC4 compatible?
« Reply #5 on: November 05, 2010, 09:18:22 AM »
This message (do not proceed with the installation) does not seem like a crash.  It sounds like the SMF package manager provided information, recommending you not to proceed with an installation.
 
This does not sound like an error during an un-install.
 
Did you succeed to un-install 2.3.2?
 
What "test failed" did you get during 2.3.3?
« Last Edit: November 05, 2010, 09:25:44 AM by AngelinaBelle »
Please to keep this website running, if you like SimplePortal, make a
one-time subscription. Thank you for your support.

Have you tried the SimplePortal documentation?

Offline gheko

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Re: Re: SP and SMF RC4 compatible?
« Reply #6 on: November 05, 2010, 09:20:05 AM »
This hapend when i tri to uninstall sp.  I can access mi forum to tell you if i succed
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Offline AngelinaBelle

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Re: SP and SMF RC4 compatible?
« Reply #7 on: November 05, 2010, 09:23:30 AM »
When you started the uninstall, did you get "tests failed" messages?
After you got those tests failed messages, did you proceed with the unintall?
 
If you are getting a 500 error, you are having some problem with permission, or other internal server error.  You should take a look at the SERVER logs (not the SMF logs).  You should be able to get to the SERVER logs from whatever account management control panel your host provides.  If you have any questions about that, please contact the host.
« Last Edit: November 05, 2010, 09:44:20 AM by AngelinaBelle »
Please to keep this website running, if you like SimplePortal, make a
one-time subscription. Thank you for your support.

Have you tried the SimplePortal documentation?

Offline gheko

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #8 on: November 05, 2010, 09:26:42 AM »
I uninstaled, i get the message "ininstall succedet...." but when i refresh the forum page nothing, in mozilla a blank page and in windows exp.7 i get the message : The website cannot display the page
 HTTP 500  ....
The forum is down i can access


L.E. Solved the problem, upgraded the sp, for the moment all is ok. Thanck you for your support.
« Last Edit: November 05, 2010, 09:50:03 AM by gheko »
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Offline AngelinaBelle

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #9 on: November 05, 2010, 09:49:12 AM »
I understand why I was confused before.
 
In English "I can access" means it is possible to access.
I think you mean "I cannot access" or "I can't access" -- it is NOT possible to access.
Are you talking about http://www.club-206.ro/index.php ?
 
First, you need to fix the 500 error.
500 error is a SERVER error. 
 
Maybe the 500 error is caused by wrong file permission settings.
First, please check permission on all your SMF files and folders.
Please to keep this website running, if you like SimplePortal, make a
one-time subscription. Thank you for your support.

Have you tried the SimplePortal documentation?

Offline gheko

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #10 on: November 05, 2010, 09:52:00 AM »
The problem its solved for the moment. Yes "can`t", sorry for mi english, i am from Romania, look at mi president country when speaks english:) 10X for your support.
« Last Edit: November 05, 2010, 09:54:19 AM by gheko »
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Offline AngelinaBelle

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #11 on: November 05, 2010, 10:25:13 AM »
Your English is really pretty good!
Good job fixing your 500 error problem.
 
When you say "for the moment", in English, this means "temporarily".
 
Is this what you mean?  Do you need some more help with this?
Please to keep this website running, if you like SimplePortal, make a
one-time subscription. Thank you for your support.

Have you tried the SimplePortal documentation?

Offline gheko

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #12 on: November 06, 2010, 02:42:42 AM »
Yes I know, I said for the moment because waiting to see if there is any error. It's ok, thanks for your help.

When romanian language for sp? :)
« Last Edit: November 06, 2010, 02:48:29 AM by gheko »
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Offline Nathaniel

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Re: Problem uninstalling SimplePortal 2.3.2
« Reply #13 on: November 06, 2010, 02:51:04 AM »
When romanian language for sp? :)

When we find someone who is prepared to make the translation. ;)
SMF Friend (Former Support Specialist) | SimplePortal DeveloperMy SMF Mods | SimplePortal"Quis custodiet ipsos custodes?" - Who will Guard the Guards?Please don't send me ANY support related PMs. I will just delete them.